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Quartz
Notes
Here is where we add thoughts about AI, innovation, and organizational transformation.
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Why the Tighter the Box, the Better the Ideas
Most innovation advice goes something like this: remove barriers, expand resources, give teams freedom. It sounds intuitive. But anyone who's actually run an innovation process knows the reality is messier. Give a team unlimited scope and a blank canvas, and you're more likely to get analysis paralysis than breakthrough thinking. Research keeps confirming this: constraints don't kill creativity. They channel it. A 2019 review in the Journal of Management examined 145 studie
Danielle Jaffit
Dec 25, 20255 min read


Digital Twins vs Synthetic Users vs Synthetic Data: The Complete Guide to AI-Powered Customer Research (2025)
The AI customer research space is packed with jargon that sounds impressive but means nothing to most people actually trying to do their...
Danielle Jaffit
Oct 6, 202516 min read


When Your Data Talks Back: The Socratic Approach to Qualitative Research
Two individuals engaged in a thoughtful conversation at a modern office table, creating an insightful atmosphere. When data becomes a...
Danielle Jaffit
Sep 29, 20256 min read


The Four Hidden Roles AI Should Play in Your Innovation Process
Why the smartest teams aren't using AI to replace people. They're using it to unlock human and organizational potential. The four roles...
Jonathan Kahan
Sep 1, 20254 min read


Beyond Research: When Customer Insights Become Part of Your Team's DNA
A conversation with the Mirror As consultants, we've seen a persistent challenge in our industry: the gap between brilliant research...
Danielle Jaffit
Feb 12, 20253 min read


The Challenges of Enterprise-Level AI Implementation: When Enthusiasm Met Reality
Remember mid-2023? The AI hype train was at full steam. C-suites were buzzing, startups were popping up left and right, and even my dad...
Danielle Jaffit
Oct 6, 20243 min read


What is human-centered AI
Human-centeredness is at the core of our activities. We believe in this so much that we put it on our website’s header. In short, at...
Jonathan Kahan
Sep 3, 20244 min read


Creative Chimeras and Evolved Antennas: Can LLMs be Creative?
Can AI be considered creative? Despite some claims, it most definitely can. At the core of creativity is recombination
Jonathan Kahan
Aug 12, 20244 min read


Generative AI and the future of problem-solving
How thinking machines will change the way innovators work
Jonathan Kahan
Dec 19, 20238 min read
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